The answer to this question is simple! Go with the IT Company that you TRUST! There are many factors that go on behind the scenes in IT Support and as a supplier, we understand this the most. We understand that building trust as a partner is the most crucial factor for our customer.
It’s important that YOU as the customer are fully aware of all what’s going on with your IT.
So, the question really shouldn’t be, “how do I find the right tech partner”. But more so, “how do I find a tech partner that I can trust?"
We don’t want you to lock into any contracts that are incorrect for your business. Here are some tips that will help you make the right choice in your tech partner.
Do your research on all the companies you are looking to partner with. Check your potential partner out. It is the real-world results that are important. Ask around. Ask your business friends about their IT Suppliers and find out what their experiences are like with them.
Ask them questions about how well the company interacts with their managers and how effectively they get work done. They might not have delivered the same project as yours before, however, their effectiveness of getting the job done efficiently is a great reference point.
We also recommend asking them how their technology partner handled them when things went wrong. In the world of IT things can go wrong quickly, so it’s a massive factor to consider how well the company approaches this side of things. This creates a great indication of what you can expect from signing with them.
Don’t take any risks! When it comes to your IT, we cannot stress enough how important it is not to take risks. It is highly recommended to do that bit of extra research. Check how long they have been in business and how well they maintain a customer base. Longevity is a result of loyalty, commitment and most importantly… TRUST. Which is what you need to see from your tech partner.
Great tech partners will have many years of experience under their belt. They have an understanding that their work is making their clients life’s easier, and their businesses more successful and secure.
When in discussion with a potential tech partner, your key focus should be on outcomes. We suggest that you utilize the FREE time you have with them and find out all the information you need to measure the value. Things to look for are productivity, process improvement, what the people are like and as mentioned, outcomes.
They should have awareness of what your needs are as a business and should have the business smarts to measure the effectiveness of what they are proposing to you. What ROI are they going to give you?
If they are a true business orientated, IT provider they will do everything they can to find a solution that works best for you. Not lock you into any generic system.
A key point we’d like to bring forth is on support systems. What are the support systems that they are going to put in place for you? Do they have a dedicated support team, and what is their availability like?
You need to be able trust they will be there for your business when you or the organization is in a time of need and panic. However, great IT support spreads further then just responding to calls and jobs. Your tech partner should alert you of any problem areas within your IT, and how to get the most out of your investment.
It’s all about the ROI you receive from your partner and you want that to be at a high level. Don’t settle for less then what your business needs. Ensure that both you and the IT company have clear knowledge of what is expected and what happens once you sign up with them.
If your business is new, then it is going to grow. Ask the IT Support partner how they will handle your growth? You need to find out if they have the resources and facilities to follow you on your business journey as well as meeting all your current needs. If the answer is no, then you probably shouldn’t be partnering with them and you will want to consider a company that has wider functionality.
Keep in mind, that although they might solve a specific problem right now, they are going to cause problems for you in the future if they can’t adapt.
In other words, it’s short term vs long term and you want to invest in a partner for the long run. Ideally, you want to invest in an IT partnership for the future. Even you don’t think you will need one 2, 5 or even 10 years down the track, you want to think that far ahead. Why? Because you will almost inevitably need a tech partner in the future.
This is also helpful as when you do continue to grow you have already invested in an IT partner that understands how your business works.
As you take into consideration all that’s been mentioned you should ask yourself two lasting questions. Is my tech partner invested in my success? And Can I trust them?